The system enables Network Service Providers to maintain and improve the quality of service, which their networks deliver to their customers, and to reduce costs at the same time, by increasing staff productivity

Use of the COMLINK system will provide significant cost and time saving by its ease of use, speed of testing, automatic and paperless result collection and storage

It provides office based support staff with field test results in real time, so that they can provide on-line assistance for field staff. This leads to improvements in personnel usage and efficiency, by focussing skill and experience in key areas, and allowing greater productivity for less skilled field staff

Unified graphical display format for a broad range of network tests diversifies field skills with minimal training. The familiar Windows user interface displays the test results in a graphical format, which is intuitive and easy to understand

The systems can provide early identification of system faults before they become customer complaints

The test result database is secure and audit trailed, free from misinterpretation or human error

Use of the system provides an automatically expanding network knowledge base for expert system use, which can be integrated with other network and customer service tools

Its centralised test analysis can respond rapidly to changes in network specification and technologies, and includes a range of management reporting functions, which can be used to improve network operations.