The benefits which the System brings to Network Service Providers are:

• Significantly reduces the amount of equipment and time required to identify faults in the field

• Resolves network problems causing modem and facsimile speed impairments and data corruption

• Minimises repeat service calls and unnecessary telephone instrument replacements

• Identifies system problems before they became customer complaints

• Automatically produces a paperless test result database via the EDL COMLINK software

• Provides audit trailed test data which is secure and is free from misinterpretation or human error

• Minimises expertise and training required for field staff

• Increases field staff productivity via one person operation

• Quantifies network performance from a customer perception viewpoint

• Verifies that newly installed services meet customer needs and regulatory performance requirements

• Identifies poor speech quality due to loss and delays of data packets in packet switched voice circuits, such as VOIP and ATM.